Our Promise - Your Satisfaction Guaranteed

We believe that your satisfaction depends on us delivering what you want, when you need it. If something goes wrong, and on occasions it can, then quickly resolving the problem becomes the most important thing we have to achieve. That’s our promise to you!

If you have a problem with anything to do with an order, send us an email with your name, order number and the problem to info@fancydressball.co.uk and we’ll reply within the same day hour (9:30am – 5pm Monday to Friday) stating what we will do to put things right. You can also call us on 01422 256318

We offer a no quibble money back guarantee [*]. If you're unhappy with your purchase for any reason, simply return it to us within 7 working days. We’ll ship you and alternative, or process a refund upon receipt of the goods back.

If we haven’t sorted your problem within 2 emails then we will call you at a time to suit.

[*] For full details of our returns policy [click here]