No quibble money back guarantee!
That’s our promise to you!
If you're unhappy with your purchase, you may return items within 7 working days[*] for refund. We’ll can send you an alternative, or process a refund upon receipt of the goods back.
IMPORTANT - There are certain items that cannot be returned so please do read our full returns policy click here
[*] 7 working days from receipt of delivery is defined as the date the goods were received and signed for by you.
We like to offer plenty of payment options, so you can use any of the cards listed. We also accept
PayPal payments.
All debt and credit card holders will be subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
We take security seriously, so your details will be handled safely.
UK Express delivery is
£4.99 no matter what quantity, size or value. Delivery up to 5 working days.
UK Premium delivery is
£7.99 no matter what quantity, size or value. Delivery up to 3 working days.
UK - NEXT DAY delivery before 5:00pm is
£11.99 no matter what quantity, size or value. (Monday to Friday)
UK NEXT DAY (1:00pm) - Next day delivery before 1:00pm is
£14.99 no matter what quantity, size or value (Monday to Friday).
UK - NEXT DAY (9:30am) - Next day delivery before 09:30am is
£19.99 no matter what quantity, size or value (Monday to Friday).
SATURDAY SERVICE before 1:00pm is
£16.99 no matter what quantity, size or value.
The cost of delivery to EUROPE & the rest of the world, prices from £17.99*. At checkout you will have various delivery zones and prices to choose from.
Orders placed after 4pm will be treated as the next working day.
*
Please note we do not ship to the United States of America, Austalia, Canada, Cyprus, Dubai, Hong Kong, New Zealand.
If you are not around to accept delivery during working hours, we suggest that you have the goods delivered to a work address rather than your home address.
Order tracking is available by simply logging into your account and viewing your order details. The tracking number and link to the couriers website will be displayed. Once dispatched you will receive an email with the tracking code.
Signature Is Needed
All parcels leave Fancy Dress Ball with a tracking number and will need to be signed for unless waivered by you. Please ensure that someone will be at the delivery address to sign for your goods. If you think you may not be at home, may we suggest you change your delivery address to a work address or leave with a neighbour.
Can You Leave My Goods Without A Signature?
Many customers may wish us to leave the parcel at the delivery address with no signature if they're out. We are happy to do this and you may wish to instruct us by providing additional information. If you request we leave goods without a signature, this will be at the driver discretion. For clarity and within our anti-fraud policy, if any parcel is left, then Fancy Dress Ball Limited and the carrier disclaim any liability whatsoever for loss, damage or theft.
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